When signing up to Anime Trendz, you’ll need to verify the email address linked to your account. Email verification helps to keep your account updated and will let you rate, like, and comment on your favorite groups.

1. Click on the support link: https://www.animetrendzz.com/support-ticket 2. Click ISSUE: Account/Login 3. PROBLEM TYPE: Account/Login - Change Email 4. Reason for change 5. Click SUBMIT A secured link will be sent to you once you provide the necessary identifying information needed to change your email. Failure to comply or provide the information we require can cause a delay in your requests. The email may go to your Spam/Promotional folders, so be sure to check there if you don't find it in your inbox.

There are several reasons why you may not be able to log in. Here are some: The login process is interrupted by a failure with reCAPTCHA The credentials of the account are incorrect There are corrupted cache files on your browser multiple login forms and requests are being attempted. Here are some steps to get logged in according to the error you are getting: If you have lost access to the email address, submit a request to our Support Team using this link:  Select Account/Login and Change Email on the Problem Type option To protect your information, you'll be requested to confirm your payment information I'm not getting the email change link. Please note that you can only request an email change link if your account has been verified.  If you are not getting our email change link or the verification link, please submit a request to our Support Team for help:  On Issue, select Account/Login On the Problem Type option, select the option that fits: Account/login- Change Email or Not receiving verification email Support link: https://www.animetrendzz.com/support-ticket

Yes, the link expires after 15 minutes, but you can request another one! 

Go to our support ticket page. Click on Account/login for issues and then for problem type choose Account/login- email change. Complete the form to receive a verification link. Support link: https://www.animetrendzz.com/support-ticket

If you do not have access to the email address on file, you will need to request an email change. Please submit a request to our Support Team using this link: https://www.animetrendzz.com/support-ticket Select Account/Login, and on the Problem Type option, select Change Email To protect your information, you'll be requested to confirm your payment information. If after this, you are still seeing an alert indicating you need to verify the email, you can request a new verification, however, if the message doesn’t appear on your account, the account has already been verified. You can also contact us so we can check.

If you already have a username set and you want to change it to a new one you need to contact the support team by creating a support ticket using this link: https://www.animetrendzz.com/support-ticket Select Account/Login for the issues: and the problem type Account/Login- username change. You will receive an email to confirm information to verify your identity before the request can be submitted.

Something went wrong: Enable JavaScript on your web browser. Please follow the next steps according to your web browser to enable JavaScript: On Google Chrome: Go to Settings > Security and Privacy > Site Settings > JavaScript > Sites can use Javascript On Firefox: Type about: config > Accept the Risk and Continue > Type "javascript" in the search field > set javascript. Enable to true by clicking the Toggle button ⇌ On Edge: Go to Settings > Cookies and site permissions > JavaScript > Toggle the slider "On" or "Allowed" On Safari: Go to Preferences > Security > Check the box "Enable JavaScript" Disable all privacy, ad-blocking, or VPN extensions and plugins temporarily while you try to log in. To see how to disable extensions and plugins, please follow the next steps according to your browser: For Google Chrome For Firefox For Edge For Safari Make sure your browser is up-to-date. To check if there are any updates available and how to install them, follow the next steps according to your browser. For Google Chrome For Firefox For Edge For Safari Try switching to a different Wi-Fi network or to your mobile data.

On The Website: To prevent any white spaces from being included, please type in the password manually. Clear cache and cookies on your browser Try to log in on an Incognito window Deactivate any VPNs or ad-blocker extensions/apps in use On the App (Andriod, iOS) Clear your cache and delete any AnimeTrendz app data Reinstall the AnimeTrendz app Deactivate any VPNs in use

In this article, we will guide you on how to reset your password if you are having issues doing so: Go to login, click on login, login with email, and click on the forgot password link. Type in the email address associated with your account Locate the email. Be sure to check your regular mailbox and Spam. Type in the new password Click on RESET PASSWORD On the mobile app (Android and iOS) Go to login, click on login, then login with email, and click on the forgot password link. Enter the email address associated with your account and tap SEND RESET LINK. Locate the email. Be sure to check your regular mailbox and Spam. Type in the new password and click on RESET PASSWORD If you are logged into your account… On the website Go to My Account → Change Password. Type in the old and new passwords and click on CHANGE PASSWORD On the Mobile App (Android and iOS) Go to Account Select Change Password Enter the old passwords and confirm the changes with CHANGE PASSWORD.

If you submitted a request for a password reset link but didn’t get the email, let’s ensure the following: You have your username set up: If you have not, and you still have access to your account, let’s set up the username with the following link: crunchyroll.com/activate You have verified the email on your account: Let’s follow the next steps to verify the email address: https://www.animetrendzz.com/support-ticket If your username and email are already verified, let’s proceed with the following steps to help you receive the email with the password reset link: Log in to your ACCOUNT on an Incognito window. Request another password reset by visiting: https://www.animetrendzz.com/support-ticket Enter your email address and click on Submit (avoid using autofill). Ensure that there is enough storage in your mailbox by deleting unnecessary emails, especially from the last page. Check your Spam or Promotional folders for the password reset email. If, despite following these steps, you still haven't received the password reset link, please don't hesitate to contact us. You can reach us at: https://www.animetrendzz.com/support-ticket We are more than happy to assist you.

Deletion must be processed through our mighty Support Team by submitting a request to safeguard your account which is our top priority! Before proceeding with the deletion process, let’s confirm the following steps: Ensure your account is free from any lingering active premium subscriptions. If any lurk, you can cancel them by following the steps provided in the FAQ's memberships category. To verify the ownership of your account, please submit your deletion request using the very email tied to your account. If you are unable to access your email account, we strongly recommend seeking aid from your email provider for assistance in recovering it. *Once you have verified the necessary information, please proceed to submit a request to us so we can further assist you. Once your deletion request is submitted, patience is key, as it will take some time to take effect and you may receive an email with additional steps. Cancel your account before you delete your account. If you delete your account with an active membership, the subscription will not be canceled and the charges will continue.*

f you suspect suspicious activity on your account or feel that someone has logged in and made some changes. Please contact Anime Trendz immediately and submit a support ticket: https://www.animetrendzz.com/support-ticket If you can log in to your account cancel everything or use a different email that is not compromised and change your password. ONLY do this after taking the necessary steps provided by the support team. Please allow 24 hrs for immediate assistance.

Contact Anime Trendz immediately by submitting a support ticket: https://www.animetrendzz.com/support-ticket So that we can return your account to you promptly.

Most commonly accounts are compromised because the same password is being used on multiple sites. Once there has been a data breach on one site and the password information is leaked, fraudsters will then try that email/password combination on many other sites. A good resource to be aware of is haveibeenpwned.com. This site will list many publicly known data breaches and let you know if your email address was part of any of them. If you would like to do your best to prevent your account from being taken over please make sure to at least do the following: 1) Create a password that is both strong and unique. 2) If you log in (to any site) using a public computer/device, make sure to log out afterward. 3) Do not give out your password. If you are not sure if your password is unique, you may want to consider using a password manager like LastPass or 1Password.

During the purchase process, a temporary authorization charge may be applied to your card, but rest assured that it will disappear within a few days.

**Luminary Membership Overview:** The Luminary Membership provides a range of exclusive benefits tailored for enthusiasts. Members are entitled to complimentary: Tickets for their preferred Comic-Con or anime festivals at eligible locations year-round. free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box each month, a semi-annual swag box, and a monthly blind box, ensuring a consistent experience of enjoyment and engagement throughout the year. Free shipping of your favorite products and free shipping to exclusive products as well. **Pioneer Membership Overview** The Pioneer member receives similar exclusive benefits tailored for enthusiasts. Members are entitled to a complimentary: Tickets for their preferred Comic-Con or anime festivals at eligible locations half the year. free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box every 3 months, an annual swag box, and a monthly blind box, ensuring a consistent experience of enjoyment and engagement throughout the year. Free shipping to some of your favorite products and free shipping to certain exclusive products as well, terms and conditions apply for this tier. **Benefactor Membership Overview** The Benefactor member receives some exclusive benefits tailored for enthusiasts. Members are entitled to a complimentary: free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box every 6 months, only one swag box ever, ensuring a consistent experience of enjoyment and engagement throughout the year. Shipping discounts are offered for specific qualified items. **Supporter Membership Overview** The Supporter Member receives very minimal benefits tailored for enthusiasts. Members are entitled to a complimentary: One Free Snack Box for first-time members in this tier. Discounts available for movie theaters of your choice and assistance with special deals on snacks or popcorn. Discounts for first-time customers on swag boxes and blind boxes. Free access to specific groups and forums.

There are a few potential reasons why you are unable to access your account. It is possible that you have inadvertently created multiple accounts or entered an incorrect email address when setting up your account. Additionally, you may have forgotten the email address you used to register. To assist you in resolving this matter, we can search for any Membership account linked to your billing details. To begin the search process, please CLICK on the following link: https://www.animetrendzz.com/support-ticket, choose the CORRECT ISSUE followed by the corresponding PROBLEM TYPE and input the required information.: The amount charged The date of the transaction The currency type (USD, Canadian, Euro, etc.) If you are being billed from a credit card: Your full name as it appears on your credit card The brand of your credit card (e.g., Visa) The last 4 digits of your credit card number The expiration date of your credit card The billing zip/postal code of your credit card

Cancel your current plan and choose the new plan you wish to purchase. Before moving on, please keep in mind that the availability of different membership plans may vary depending on your location and the specific offerings of our services.

Please note that these steps are only applicable to monthly plans. If you have a 3-month or yearly plan, please get in touch with our member services team. Go to My Account → Subscriptions Click on the Membership you desire and move to the next step. Choose your Payment method  to complete the upgrade. Note: Please confirm your eligibility to upgrade the plan and the payment required.

When you sign up for the Anime Trendz free trial, you are granted 14 days or 7 days to explore the features and benefits without any charges. During the 14-day free trial, you can: Have unlimited access to the Forum and Groups in Anime Trendz Access to digital material when available Access to snack boxes, swag boxes, and blind boxes, depending on your membership tier Free shipping to certain orders Free tickets to comic cons and much more depending on your tier Watch content when available At the end of the 14-day or 7-day free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends. Please follow the steps to cancel the automatic renewal according to your payment method: You can easily cancel your subscription at any time. You can do it online, any time of day, with no cancellation fees! Just a couple of reminders: There are no refunds for partial subscriptions. Not using the account does not change the trial conditions stated at sign-up. With a free trial, you must cancel before the trial period ends, to avoid being charged. If you cancel the automatic renewal before the free trial ends, you will still have the remaining days left on your subscription. Your subscription will remain active until the renewal date You cannot cancel through the app. You must cancel through the website.

You can redeem the card even if you aren’t a member. You will just need to set up a new account. New subscribers redeeming a gift will not be asked for a payment method, but your subscription will expire at the end of the gift period. If you want to continue with your membership, you can add a payment method by going to your profile → settings → ADD NEW CARD. Once the card is added you can use it at the check out.

You can purchase a membership as a gift for a friend, family member, or someone special! We can't think of a better present—it's ideal for birthdays, special occasions, or even as a way to introduce someone to anime for the first time! ☆⌒(ゝ。∂) Before purchasing a membership to gift to someone, please note the following: The membership details will be sent to you through email. You may then forward the gift membership details to your recipient. (Note: please make sure the recipient has an account with us already before completing any gift memberships, an account with user name, email, address, and phone number). the membership can only be redeemed in the country in which they were purchased. Gift memberships are a one-time purchase and do not involve recurring subscriptions. To avoid any possible subscription hiccups, notify your recipient that subscription renewal after the gift trial expires is necessary to keep their membership! Below, you can explore the ways where purchasing a membership as a gift is possible and easy to follow: Go to the memberships page on our Website at Anime Trendz and look for the membership that says purchase as a gift. Select the duration for the membership and the quantity. Complete the purchase process for the gift membership.

If you want to return your order for whatever reason, we're here to help with no hassle! We offer returns within 14 days of purchase. To initiate a refund, the customer must provide proof of purchase and a detailed reason for the request. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days. Clearance items are final sale and cannot be returned or exchanged. Returned items must include identifying information and be returned in the original product packaging. Returned items must have no visible signs of wear or use. The shipping cost will only be refunded if you were sent a wrong or damaged item. A prepaid return label will only be provided if the wrong item was sent or damaged in transit. We do not process apparel exchanges. If the item you purchased doesn't fit, please return it for a refund. You may then place a new order for your desired size. For more information and RMA labels, please contact our Member Services Team. If you are a new customer and none of the above apply, please contact Member Services. memberservices@animetrendzz.com.

Log in to your Anime Trendz account and contact our Member Services Team by creating a Support Ticket: https://www.animetrendzz.com/support-ticket Provide as much information as possible about the products you wish to return or exchange from your order. Print the prepaid shipping label that you will receive by email or wait for the label to be delivered to your desired address. Please note that a prepaid return label will only be provided if the wrong item was sent or the item was damaged in transit. Send all items back to us using the label provided.

Digital goods such as memberships and gift cards cannot be refunded. If there are any issues downloading the product or redeeming your license key, please contact support: https://www.animetrendzz.com/support-ticket Mystery Bundles, Blind Boxes, and Blind Box Bargain Items are also not refundable. Please note that if you order multiple Mystery Bundles / Blind Boxes / Blind Box Bargain Items, you may receive duplicates. Clearance / final sale items are not eligible for returns. Snacks and drinks are not refundable.

After an order is canceled or a return is processed, your refund will be issued to its original form of payment. Upon completion of your return, a refund will be processed within 1-5 business days. We will notify you via email when your refund has been issued. A full refund will be issued even if an Anime Trendz Store Digital Gift Card was used as full or partial payment on the order. An order can be canceled and immediately refunded if the package has not yet begun processing for shipment. Once a package begins processing for shipment, it will have to be delivered to its destination and returned to Anime Trendz before a refund can be issued. Please contact our Member Services Team for more detailed information.

Contact us directly by requesting a support ticket: https://www.animetrendzz.com/support-ticket please provide a picture of the defect and an explanation of the defect as well. Please note this picture and explanation must be provided the day the items were received or the day after. Anime Trendz will not look at defective items that are more than two days old. Unless you have extenuating circumstances that prohibit you from doing so, an explanation must be provided as to why you were not able to send us proof within these two days. It will be up to Anime Trendz to decide if a refund or reshipment will be issued.

We understand how disappointing it is to receive a damaged item - especially an item you have waited months for! Unfortunately, mistakes happen, and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged item using the support ticket feature: https://www.animetrendzz.com/support-ticket and we will replace it or issue a partial or full refund. Your satisfaction is our #1 priority!

Pre-order dates may change due to reasons beyond our control. If the pre-order date changes, we will update the product listing and do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.

Customers may purchase up to 2 units of a specific item.

Our warehouse may take 3-5 days to pack and ship your order. If it has been more than 7 days since the release date, please contact us, and we will reach out to the vendor to determine the status of the product.

Unfortunately, we don't offer any gift-wrapping services.

We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list where you can see all the pre-orders that have been delayed and state the new estimated ship date.

We may have additional units available for purchase once the product is released. You can enter your email on the product page to be notified if / when units become available.

In rare instances, we'll close pre-orders early because of vendor requests, or if we sell out of the item before the cut-off date.

We currently only accept credit cards and Anime Trendz Gift Cards as forms of payment for pre-order items. Other payment methods, such as Apple Pay, Google Pay, PayPal, and Sezzle, are only available for in-stock items.

Your credit card will be charged when your order is being prepared for shipment in our warehouse. At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.

Yes, but it depends on the status. If the item has not yet shipped, please contact us, and we will cancel your pre-order and issue a full refund. If your pre-order has been shipped or is in the shipping process we cannot cancel it, but you may contact customer service to start the return process.

Orders containing multiple pre-order products will be shipped separately according to the estimated pre-order date. If you order multiple pre-order items with the same estimated release date, they will be shipped together in one package. You will receive a shipping confirmation for each shipment.

We strive to complete each order to the best of our ability, but occasionally circumstances arise that prevent us from fulfilling it. These factors may encompass quantity restrictions, errors from the manufacturer, incorrect pricing, or instances of fraud. If an order is unable to be processed, you will receive an email notification detailing the reason for cancellation.

The Manga Artist Corner discount code is only available to Luminary Members. If you are a Luminary, please be sure to log into your account on the Anime Trendz Store before entering the discount code at checkout.

Enter your code in the text field that says “Gift card or discount code” at checkout. Be sure to enter this once you’re on the “Shipping” page, after entering your email and shipping address on the “Information” page.

Coupon codes and Premium Membership benefit codes have the following exclusions: All items on sale Membership Cards Gift Cards If your order doesn't contain the above, and you are a new customer, please contact customer service at memberservices@animetrendzz.com.

You can redeem the Anime Trendz gift card on our website.

Yes, you can redeem your gift card if you’re an existing subscriber. However, just a couple of things to note. If your gift card being redeemed is: Higher than your current plan, the benefits start immediately. At your next billing cycle, you will be prorated for the amount remaining in the billing cycle the gift card doesn't cover. The same, your next bill will be prorated for the amount of time not covered by the gift card. Lower than your current plan, the gift is applied after your current plan expires or is canceled by you.

No, gift cards can only be redeemed in the same country in which they were purchased.

I canceled, but I'm still being billed. It's possible that you accidentally created more than one account. If you encounter any other issues, please submit a ticket by clicking the support ticket link below, and we'll be happy to assist you! Here are a few details that you may want to include in your request: Screenshot of the charges Receipt if available The payment method billed Dates and amounts billed The e-mail credentials associated with the subscription If the payment method is a credit card:  Last 4 digits Expiration date  Brand (Visa, Mastercard, etc.) Billing Zip/Postal Code  You can include this in your request:  Other email addresses that could have been associated

A preauthorization charge is a temporary hold placed on funds in a debit or credit card account. It is a common practice to verify the availability of funds before completing a transaction. The preauthorization hold will usually appear as a pending transaction on your bank account statement, and the funds will be temporarily unavailable for other purchases or withdrawals until the hold is released.  Please keep in mind that this is an automated transaction, and we have no way to manually control it. If you have a debit card, the charge should fall off within 8-14 business days, if you have a credit card it may take up to thirty days depending on the issuing bank. The preauthorization charge is typically $1.00 or the price of the subscription plan you are trying to get. This is how the preauthorization charge could be shown on your bank statement; this can change according to your payment method:

We understand that you may have specific preferences regarding your billing date, the only way to change your billing date is by canceling your existing subscription and initiating a new one on the desired date.  Before proceeding with the cancellation, please keep in mind that our subscription services are billed on a 30-day billing cycle (or 90 days, 360 days) and not a ‘fixed’ date. The billing date can fluctuate, as some months have more/less than 30 days. This can result in changes to your billing date. Cancel your subscription by following the steps of our guide here:  Login to your account, go to your profile look for the tab that says subscriptions, click on the cancel subscription button, and your subscriptions should be canceled. Your subscription will remain active until the end of the paid subscription period. Once your account is free, resubscribe on the desired billing date.

If you have received charges from our service that you do not recognize, make sure to ask if anyone in your household has signed up for it. If no sign-ups have been made in your household, please contact our Support Team here: https://www.animetrendzz.com/support-ticket If you are being billed through Credit Card: A screenshot of the charge Your full name as it appears on your card The dates of the charges The amount of the charges The brand (e.g. Visa or MasterCard...) The expiration date The billing zip code The last 4 digits of your card number (You should never send a complete credit card number.)

First, make sure you are logged in to your account. Go to My Account > My Wallet. Select  Remove card on the card you wish to delete.

We understand anime fans—waiting for refunds can be frustrating! If you aren’t sure what the next steps are after you’ve anticipated a refund that hasn’t yet arrived, we encourage you to keep a few key pieces of information in mind: If you have paid with a credit card, it can take up to 3-5 business days for your bank to process the refund. If you have paid with PayPal, your refund can take up to 30 days to reflect. If the estimated time has passed, and you have not received the refund, don’t worry! We’re always here to help. Please contact our support team who will be more than happy to help you through the refund process!

Yes. The following payment methods we offer are Paypal, Cash App, all major credit cards or debit cards, and Afterpay. If you wish to make a payment using a payment account not typically offered, please submit a request to see if other options are available.

No-We currently, do not ship internationally. We are diligently working on this concern. So please check back with us for updates.

Yes! Just make sure that the PO Box number is listed.

If you need to change your address for a pre-order that has not yet shipped, please contact our member services team. Changing your address under "My Account" will not change the address attached to your pre-order; it will only affect future orders. If you need to change your address on a pre-existing order, please submit a request as soon as possible. By clicking the link here: https://www.animetrendzz.com/support-ticket Please note that we cannot guarantee that changes will be made immediately, especially in a pre-existing order. Please allow a 48-hour turnaround time for this completion. If we are unsuccessful in completing this request, you will be notified by email.

If a package is shown as delivered but not received, please contact the carrier and then notify us within 30 days of the delivery date. If it is determined that the package is lost due to misdelivery by the carrier, we will replace your order. We cannot offer refunds or exchanges if the package is lost due to an incomplete or incorrect address. All customers are responsible for ensuring that their shipping address is correct at the time of purchase. If a package is returned to us, you will pay an additional shipping fee for the package to be sent out again. If you find that your shipping address is incorrect or has changed since you last placed your order, please notify us with the order number and address by using this link: https://www.animetrendzz.com/support-ticket, please put Issue as E-commerce and then Problem Type E-commerce- Change shipping address.

Your order will be processed during normal business days (Monday - Friday, excluding holidays). If an item is in stock, your order will be processed within 1 to 3 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 15 business days within the United States. If an item is a pre-order, the pre-order will ship when it's in stock. If you order multiple pre-orders with the same release date, the order will be shipped once all items are in stock. Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.

It depends: If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments. If you purchase pre-orders with the same pre-order release date, you will be sent one shipment. If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.

We charge a $14 flat rate for orders shipped within the US. Shipping within the US is free for orders over $150. We have different shipping rates for different membership tiers. Here is a breakdown of orders within the US: Supporter Members or no account: $14 flat rate. A discount is added for orders over $150 Benefactor Members: $14 flat rate. Free for orders over $150 Pioneer Members: $14 flat rate. Free for orders over $150 Luminary: Free

For shipping within the continental United States, orders must total at least $150 before taxes, and digital membership purchases are excluded from the total. The following products are excluded from the free shipping threshold: Anime Trendz Digital e-gift card Anime Trendz Merch Forum members only Subscriptions Certain items in the Anime Trendz store

The cost of shipping can vary by shipping destination and depending on your membership tiers. If you're a member, please refer to the question: "How much does shipping cost?" for a detailed cost breakdown. Shipping charges are calculated during checkout. You may add items to your cart, proceed to checkout, and enter your shipping address to see the shipping cost for your order.

If your package has shipped out, you should have received an e-mail notification from no-reply@animetrendzz.com with your order number and tracking. Check your Spam folder if you believe your item has shipped but did not get a notification.

Please log into your account: Click on the drop-down menu on your profile at the top right side of the screen and select 'My Orders.' Select the order number for the item/s you are inquiring about to check the estimated ship date. When your package ships, you will receive an e-mail with the tracking number.

If you are a Luminary Member, you have the chance to grab our exclusive Anime Trendz Swag Box, an anime assortment box full of series-based items to collect, and much more. Swag Boxes are subject to availability. If your chosen Swag Box option is unavailable, don’t worry – we’ll hook you up with an alternate reward.

I have paid for a Luminary membership for 12 months but have not received the Swag Box. Hey there, awesome Anime Trendz fans! Thanks for sticking with us as Luminary members for a whole year! Your dedication will be rewarded with a special email containing your redemption code. We sent this email at the beginning of the next quarter after you reached the 12 consecutive Luminary member month in the following way: From January 1st to March 31st, the code should be sent in April. From April 1st to June 30th, the code should be sent in July. From July 1st to September 30th, the code should be sent in October. From October 1st to December 31st, the code should be sent in January. Keep an eye on your inbox- and don’t forget to check your spam folder, just in case! Once you get your email, follow the steps below to unlock your exclusive reward! Once you receive the email, click on the Swag Box fan page and enter your redemption code. Click Check code Once confirmed, make a selection on the drop-down menu, proceed to the shipping page, provide shipping information, and then click Place Order. Pay attention to an email with shipment info and tracking details.

Remember, each redemption code is only valid for 30 days from the day we send it, so do not wait too long! If your code is still valid, go ahead and reach out to our Support team by clicking on the support ticket button on our support page above our FAQs.

No sweat! Just reach out to our Support Team, they will get you back on track.

Once you have submitted your order for your Anime Trendz Swag Box, it is like Hajime's Gazelle Punch, it's final and unstoppable! So choose your goodies wisely and make sure to double-check your address because once it is sent, it is a one-way trip to your doorstep. Happy swagging!

A Japanese snack box is a monthly subscription service that delivers authentic Japanese snacks, sweets, and tea to your door. Some Japanese snack boxes also include home goods or guides about the snacks. At Anime Trendz, we offer Tokyo Tastebudz, our personalized Japanese-inspired treats, and snacks in a box, with either a subscription or a one-time purchase. If you are a Luminary member or Pioneer member, you automatically receive a snack box for free.

To purchase a snack box, you can visit our store's home page and click on Snack Boxes; you will find two options to choose from: one is a one-time purchase or recurring monthly subscriptions. To redeem a snack box as a Luminary or Pioneer member, look for the special email containing your redemption code. We sent this email at the beginning of the next quarter after you reached the 6- 12 consecutive Luminary member month in the following way: From January 1st to March 31st, the code should be sent in April. From April 1st to June 30th, the code should be sent in July. From July 1st to September 30th, the code should be sent in October. From October 1st to December 31st, the code should be sent in January. Keep an eye on your inbox- and don’t forget to check your spam folder, just in case! Once you get your email, follow the steps below to unlock your exclusive reward! Once you receive the email, click on the Swag Box fan page and enter your redemption code. Click Check code Once confirmed, make a selection on the drop-down menu, proceed to the shipping page, provide shipping information, and then click Place Order. Pay attention to an email with shipment info and tracking details.

Hey there, Anime Trendz fans! When your package or snack box arrives, be sure to take a photo right away before you start enjoying the snacks, just like Goku would. If you notice anything missing, damaged, or crushed, please submit a ticket to our support team, including the photo, for immediate assistance, and we will be happy to assist you.

Hey there, Anime Trendz fan, we apologize that you did not enjoy your snack box. As of 2024- 2025, we do not authorize refunds on consumables. If your refund is due to a quality issue, please contact us immediately by submitting a support ticket to see what options are available to you.

A blind box is a mystery purchase where the buyer doesn't know what's inside until after they open it. Blind boxes are a popular marketing strategy that involves selling a series of products with a theme, like a character from a well-known media franchise, and then randomly giving one of those products to the buyer. At Anime Trendz, you can purchase a blind box or redeem it as a part of your Luminary or Pioneer memberships.

To purchase a blind box, please go to our store homepage, locate the blind box category, and start shopping. I have paid for a Luminary membership or Pioneer membership for 12 months but have not received the Blind Box. Hey there, awesome Anime Trendz fans! Thanks for sticking with us as Luminary members for a whole year! Your dedication will be rewarded with a special email containing your redemption code. We sent this email at the beginning of the next quarter after you reached the 12 consecutive Luminary member month in the following way: From January 1st to March 31st, the code should be sent in April. From April 1st to June 30th, the code should be sent in July. From July 1st to September 30th, the code should be sent in October. From October 1st to December 31st, the code should be sent in January. Keep an eye on your inbox- and don’t forget to check your spam folder, just in case! Once you get your email, follow the steps below to unlock your exclusive reward! Once you receive the email, click on the Blind Box fan page and enter your redemption code. Click Check code Once confirmed, make a selection on the drop-down menu, proceed to the shipping page, provide shipping information, and then click Place Order. Pay attention to an email with shipment info and tracking details.

We do accept refunds on some items in your blind box. The only way to receive a refund is if you purchased the blind box within the last 14 days. After 14 days, refunds are not honored. If you have any questions regarding this concern, please contact memberservices@animetrendzz.com.